The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
What photo should I send you of my house or pet?
The higher the resolution/size of the photo (number of KB), he better your portrait will turn out! Send me the angle you'd like me to draw your house or pet from, and any detail shot of what I might miss (example: door close up for a house, or additional photos of dog so I can see their spots/markings)!
I LOVE hearing what makes your house/pet special to you, so please feel free to share! And feedback once you receive the portrait is MORE than welcome!
How long does it take once I place my order?
For custom orders, it takes me about one to two weeks after receiving your images to complete the portrait. Then, mailing typically takes 3 days!